Deep Catch 1.1 and 1.2 · published by Nordvision Rah (sole proprietorship, Norwegian org. no. 931 750 879), Leirsund, Norway
In the app (fastest)
- Open Deep Catch and tap the settings button (top right).
- Under Account, tap Manage or delete account (or Account settings if you use Sign in with Apple).
- Tap Delete account and confirm.
Deletion needs an internet connection. After our server confirms success, your account and game data are removed from our active database and a fresh guest game starts. If the request fails, the app shows an error and you can retry. This works the same for guest accounts and accounts linked to Sign in with Apple.
Without the app
Email indiedevrah@gmail.com with the subject “Delete my Deep Catch account” and include:
- your friend code (DC-XXXXX — shown in the game under Friends) and your username, if you set one;
- the device you used to play.
No friend code yet? Friends opens at player level 6. Until then, delete the account in the app (above). If the app is already gone, write anyway and say roughly when you played and on which phone — but a guest account holds no name or email, so without a friend code we may not be able to tell which account was yours.
A friend code helps us find the account; it does not prove ownership. Your player level, rarest catch or phone model are not enough either. Before deleting an account on request, we must verify that you control it: through the app while signed in on your device, or by verifying access to an email address already linked to the account. A guest account has no linked email; if you no longer have access to its signed-in app, we may be unable to verify ownership. We respond without undue delay and within one month of receiving your request, and confirm deletion once ownership is verified. If a legally permitted extension is needed, we explain it within that first month. Do not send passwords, sign-in codes or full payment-card details.
What is deleted
- Your player account and everything in it: fish, Fish Box, aquarium, materials, coins, pearls, gear, upgrades, achievements and records.
- Your username, friend code, friends, friend requests, trades and leaderboard entries.
- Your profile photo (version 1.2 and later) and any older photo files of yours in storage. They are removed from storage first; if that fails, the account is not deleted and the app shows an error, so you can retry.
- The email address Apple shared with us, if you used Sign in with Apple.
- Our purchase rows linked to your game account (product, time and store order number), and in-app feedback linked to the account (otherwise kept for up to 12 months).
- Your Luck Meter progress, invitation records and rewards waiting in your gift inbox, league membership, species nicknames you set, test-group assignments and your sign-in sessions. If you invited friends, their link to you is removed; fish you traded to friends stay with them, without a link to you.
What is kept, and for how long
- Store and accounting records: we cannot delete Apple’s own transaction records; Apple keeps them under its own rules. Our accounting uses store payout reports, held separately from the game account under applicable bookkeeping requirements.
- RevenueCat: its purchase records are not automatically deleted by the current in-app account-deletion flow. We can handle a verified request to delete the RevenueCat customer profile and purchase history; email us for help. That does not remove the store’s own records.
- Reports about your profile photo that other players made are kept for moderation, without the photo itself and without a link to an account (the file name contains the former account ID), until 12 months after each report is closed; then it is deleted automatically.
- Backups are retained for up to 7 days (daily backups are kept for 7 days, then overwritten); they are not erased immediately when active data is deleted.
- Pseudonymous usage statistics (only if you agreed to them) use a separate installation ID without the player account ID and are not automatically erased when the account is deleted. Switching statistics off stops new collection immediately and clears the device’s pending events and ID; existing server records expire after 90 days (daily summaries after 13 months / 396 days). If you supply information that enables us to identify the relevant records, we will assess your deletion request. See the privacy policy.
Deleting the app from your phone does not delete your account — use one of the ways above.
Norsk
I appen: Innstillinger (øverst til høyre) → Konto → «Administrer eller slett konto» (eller «Kontoinnstillinger» hvis du bruker Sign in with Apple) → «Slett konto». Sletting krever nettilgang og er fullført i den aktive databasen når serveren bekrefter det. Ved feil viser appen en melding, og du kan prøve igjen.
Uten appen: send en e-post til indiedevrah@gmail.com med emnet «Slett Deep Catch-kontoen min», vennekoden din (DC-XXXXX, under Venner), brukernavnet og hvilken enhet du spilte på. Har du ikke vennekode ennå (Venner åpner på nivå 6), slett kontoen i appen; er appen allerede borte, skriv likevel og si omtrent når du spilte og på hvilken telefon — men uten vennekode kan det hende vi ikke finner gjestekontoen. Vennekode, nivå, sjeldneste fangst eller telefonmodell beviser ikke eierskap. Før sletting må vi bekrefte at du kontrollerer kontoen, gjennom appen mens du er innlogget på enheten, eller ved å bekrefte tilgang til en e-postadresse som allerede er koblet til kontoen. Gjestekontoer har ingen koblet e-post; uten tilgang til den innloggede appen kan det hende vi ikke kan bekrefte eierskap. Vi svarer uten ugrunnet opphold og senest én måned etter at vi mottar forespørselen, og bekrefter sletting når eierskapet er bekreftet. En lovlig forlengelse varsles innen samme frist. Ikke send passord, innloggingskoder eller fullstendige kortopplysninger.
Hva som slettes: spillerkontoen med fisk, materialer, mynter, perler, utstyr, prestasjoner og rekorder, brukernavn, vennekode, venner, bytter og topplisteplasser, e-posten fra Apple, profilbildet (fra 1.2, også eldre bildefiler; slettes fra lagringen før kontoen), lykkemåler, invitasjoner og gaver i innboksen, ligaplass, artsnavn, testgrupper og innloggingsøkter, og våre kjøpsrader og feedback koblet til spillkontoen; venner du inviterte mister koblingen til deg, og fisk du har byttet bort blir hos mottakeren uten kobling til deg. Feedback lagres ellers i inntil 12 måneder. Hva som beholdes: Apple beholder egne transaksjonsdata etter sine regler; regnskapet vårt bygger på utbetalingsrapportene fra butikken, adskilt fra spillkontoen. RevenueCat-profilen slettes ikke automatisk, men vi kan håndtere en verifisert sletteforespørsel der. Bekreftet lagringstid for sikkerhetskopier: inntil 7 dager (daglige kopier lagres i 7 dager og overskrives deretter). Pseudonym bruksstatistikk utløper etter 90 dager, eller 13 måneder for dagssammendrag. Gir du opplysninger som gjør det mulig å identifisere radene, vurderer vi sletteforespørselen. Rapporter andre har sendt om profilbildet ditt beholdes for moderering, uten selve bildet og uten kobling til en konto (filnavnet inneholder den tidligere konto-ID-en), til 12 måneder etter at hver rapport er lukket, og slettes deretter automatisk. Å slette appen fra telefonen sletter ikke kontoen.